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Return/Refund & Exchange Policy

Return/Refund & Exchange Policy


Q: Do you have any return policy?

A: You may return any unworn, undamaged AQUATICO watch purchased online from Aquatico watch within 30 days from the date you received it, for a full refund or exchange of product for another product, be it similar or not. For products of higher value, customers simply have to cover the cost difference. Shipping & handling fees are non-refundable. Any returning shipping and PayPal transactional fees will also be borne by the customer.

The watch(es) must not have been worn, altered or strapped on in any way, and must not show any signs of use. 

For returned items (within 30 days) that have been worn and used, all customers will pay a $15 restocking fee per item.

Items must be returned with all original packaging and other accessories (tools, extra straps, etc.) received with the order.

Straps and reduced priced items (reduced retail price, special promotion, sales etc) are considered Final Sales items’ excluding pre-orders. Items under discount or sale are non-refundable, but exchangeable for store credit or exchange of the product for another one, be it similar or not. For products of higher value, customers simply have to cover the cost difference.

Discounted items cannot be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.

Q: How can I initiate a return or exchange?

A:To return and/or exchange an item , please contact us at info@aquaticowatch.com to schedule the return or exchange, we will guide you through the process. 

Q:Will I receive a full refund if the item arrived damaged?

A: Should the item arrive damaged, we will refund or exchange it for you. For more information please contact us at
info@aquaticowatch.com . Shipping & handling fees are non-refundable. 

Q: Can I return or exchange straps, accessories and sale items?

A: Straps and reduced priced items (reduced retail price, special promotion, sales etc) are considered Final Sales items’ excluding pre-orders. Items under discount or sale are non-refundable, but exchangeable for store credit or exchange of the product for another one, be it similar or not. For products of higher value, customers simply have to cover the cost difference.

Discounted items cannot be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.

Q:If I dislike an item and wants to initiate a return?

A:The watch(es) must not have been worn, altered or strapped on in any way, and must not show any signs of use. For returned items (within 30 days) that have been worn and used, all customers will pay a $15 restocking fee per item. Items must be returned with all original packaging and other accessories (tools, extra straps, etc.) received with the order.

 

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